FAQ

                         F A Q s

1)           Can I have special requirements on fur quality and pile height?

Yes,fabric density,hair pattern and pile height on order . Different products may have a special range for customer choice from.

2)         How can I get a sample to check ?

A sample always available at your requirement,sample color depand on available in our stock,most of them are free of charge. Please noted it will cost money if sample was special made to customer.For details please contact our customer service.

3)         How do I pay for order a sample?

          We accept Paypal/Alipay/creditcard/West union/TT.

4)         Is there any cheaper material options for products ?

Yes we are pleased to give you some ideas and suggestion if you like,there will be always some way to reduce the costs on material ,say less density,little change on pattern and color dying.

5)         How to clean fur products?

     Some of our faux fur products are machine washable.

We suggest using Woolskin Washing Liquid for all fur. This has been formulated for  faux fur and real sheepskin. Do not use soap or washing detergents containing enzymes or bleach.

6)       Can I get a discount if I make a larger order?

Yes, the more you purchase, the more discount. Our Sales Department will reply you with a quotation. Please note that the larger the order, the less the frieght.

7)  When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

8)  Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

If you have any more question please feel free to contact our customer service department ,we will get solution for you.